Registration is done directly in the app. You are required to be 21 years or older and have an EU driver's license for at least 1 year. 

For your user account you need your email address. 

Payment can be made either with your credit card or PayPal account. 

The reservation of the vehicle is done directly in the app. 

If the car is dirty, please contact us by email at the beginning of your trip. Please tell us the license plate number, location, date and time. 

Please notify us of any damage directly in the app. If the vehicle is not ready to drive, please contact us by phone. 

Unfortunately, pets can not be transported with the vehicle. 

Yes, the vehicle can also be used for trips outside the city. 

The vehicle can be parked anywhere it is permitted. 

A temporary stop can be specified directly in the app. 

The vehicle can be charged at all charging stations. A charging card is provided for this purpose. 

First, please get to safety and provide first aid if necessary. If possible, please secure the scene of the accident. Then call the police as soon as possible. Only then contact our customer service by phone. We will then explain to you what to do. 

Please call our customer service. 

In this case, we will receive the relevant mail and then contact you for further clarification. 

Unfortunately, child car seats are not yet available.

OMU is a station-based e-car sharing system, you always end the booking where you have rented your vehicle. For the locations in the parking garages, use the long-term parking card stored in the vehicle to enter the parking garage free of charge. 

The OMU parking spaces are reserved exclusively for OMU vehicles. If you still have problems, please call the hotline.

Check whether you have plugged in the cable correctly. If this does not help, please call the hotline.

Try to charge your smartphone. If this is not possible, call the hotline via another phone.